Polino UK is devoted to providing the best services we can for all our users regardless of any shortcomings. We want to ensure that those who use our services are provided a safe and friendly environment. To do this, it is vital that we feel you are able to express yourself and have the confidence that your complaint will be dealt with in a timely manner.

The complaints procedure is part of our equality of opportunity and enables all to register any dissatisfaction they may have regarding the service they receive.

If you feel that you have been treated unfairly, it is best that you resolve the problem as soon as possible at an early stage. Should you wish to take the matter further or make a formal complaint, please complete the form below and return it to Management (SLA). You have the right to have your request for confidentiality respected where appropriate.

You will receive a receipt of acknowledgement within 7 working days. Afterwards we aim to investigate and determine an outcome within 14 working days.

Complaints and Procedure Form link here